Policies
Shipping and Returns for Wholesale Kratom Orders
Kratom.One orders ship blind, in plain packaging with no brand labeling, and only to addresses where kratom can be lawfully delivered. Every ship-to address is reviewed against state and local rules before an order is confirmed, and lead time and freight are listed on your quote. If an order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos.
- Blind shipped
- Ship-to reviewed first
- Lead time on every quote
- Lab results in every order
How Orders Ship
Every order ships in plain packaging with no brand labeling on the outside. That means you can order for your own business or have us ship directly to your clients without our name on the box.
The batch lab results for the lot you receive ship with every order. If you need them before the order ships, ask when you approve your quote.
Where We Ship
Botanical kratom is not federally scheduled in the US, but several states, counties and cities ban or restrict it, and the rules change. We review every ship-to address against current state and local rules before we confirm an order.
- We only ship to addresses where our products can be lawfully delivered.
- We may decline or cancel an order that cannot be shipped lawfully, and any payment for it is refunded.
- Include your ship-to state on your quote request so we can confirm it up front.
Compliance note
Your local rules still apply
Our ship-to review is not legal advice. Buyers are responsible for knowing and following the rules where they sell, including labeling, age limits and any local product restrictions.
Lead Time and Freight
Lead time and freight depend on the products, the quantities and where the order ships, so both are listed on your quote before you approve it. Orders ship once payment is received.
| Stage | What happens |
|---|---|
| Quote | We confirm availability, ship-to rules, lead time and freight. |
| Approval | You approve the quote and we send payment instructions. |
| Fulfillment | Your order is packed by us or the manufacturer in plain packaging with its lab results. |
| Shipment | We send tracking once the order ships. |
Damaged or Incorrect Orders
If an order arrives damaged, short or incorrect, contact us within 7 days of delivery. Include:
- Your order number
- Photos of the outer packaging and the affected product
- A short description of the issue
We correct shortages and picking errors we confirm. Transit loss and damage are covered for shipments insured at checkout and for damage we confirm in writing; open a claim with the carrier and we provide the tracking and shipping details it needs. Seizures and holds by carriers or authorities are not transit claims. Full terms are in our Shipping Policy.
Returns
Kratom products are consumable, so opened or used product cannot be returned. Unopened product in its original packaging may be returned only with our prior written authorization: notify us within 5 days of delivery, return it within 10 days, and a 25% restocking fee applies. Samples, custom and private label orders are final sale. Full terms are in our Return Policy.
Shipping Questions
Do you blind ship?
Yes. Every order ships in plain packaging with no brand labeling on the outside.
Which states do you ship to?
We ship only where our products can be lawfully delivered. Several states and localities ban or restrict kratom, so we review every ship-to address before confirming an order. Include your ship-to state when you request a quote.
How long does shipping take?
Lead time and freight depend on the order and destination, and both are listed on your quote before you approve it.
Can you ship directly to my customers?
Yes. Because orders ship blind, we can ship to your clients, subject to the same ship-to review.
What if my order arrives damaged?
Contact us within 7 days of delivery with your order number and photos. We correct confirmed shortages and errors, and transit damage is covered for insured shipments under our Shipping Policy.
Can I return opened product?
No. Kratom products are consumable, so opened or used product cannot be returned.
Ready to place a wholesale order?
Send your products, quantities and ship-to state. We confirm shipping and pricing on your quote.